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Frequently Asked Questions

All Casino FAQ —
All your questions answered here

Have questions about using All Casino? From registration and deposits to bonuses, withdrawals, and security — you'll find answers to everything on this FAQ page. Clear, straightforward, and in plain English.

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What do you need help with?

The All Casino FAQ is organized into six main categories — jump straight to the section you need.

Registration & Login

Find answers here to all questions about creating an account, logging in, password recovery, and account verification.

Deposits & Withdrawals

Learn about deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer — including rules, processing times, and limits.

Bonuses & Promos

Learn in detail how welcome bonuses, free spins, cashback, and referral offers work.

Games & Betting

All your questions about casino games, Sports Betting, fish games, and live dealer games — answered in one place.

Security & Privacy

Learn about account security, two-factor authentication, personal data protection, and fraud prevention.

App & Technology

Learn about downloading, installing, and updating the All Casino app, plus troubleshooting tips for mobile devices.

All Questions Registration Deposit Bonus Games Security
Registration & Login

Opening an account with All Casino is quick and easy. On the registration page Go to the registration page, enter your mobile number or email address, create a strong password, and verify with an OTP. The whole process takes just 2–3 minutes. Please note that you must be at least 18 years old to open an account.

No. Under All Casino's policy, each person may only hold one account. If multiple accounts are detected, all of them will be closed and any deposited funds may be forfeited. Please register with accurate information and play safely.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP will be sent to you. Verify with the OTP and set your new password. The whole process takes less than 2 minutes.

KYC verification typically requires a clear photo of your National ID (NID) or passport, along with a selfie. Additional verification may be requested for large withdrawals. All information is kept strictly confidential and is never shared with third parties.

Entering the wrong password too many times may temporarily lock your account. Wait 15–30 minutes and try again. If the issue persists, email [email protected] or reach out via live chat.
Deposits & Withdrawals

At All Casino, you can easily deposit via bKash, Nagad, Rocket, and bank transfer. Deposit Yes, you can. Log in, go to the deposit option, choose your preferred method, and enter the amount. In most cases, your balance is credited within 5–10 minutes.

The minimum deposit generally starts from BDT 200. The maximum limit depends on your payment method and account level. VIP members can transact at higher limits. For exact details, Deposit Page See.

Withdrawals via bKash or Nagad are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. KYC verification is required for your first withdrawal, which may add some extra processing time.

All Casino does not charge any fees for deposits. However, your mobile banking provider or bank may apply their own transfer fees. Please contact your payment provider for details on any such charges.

If your withdrawal doesn't arrive within the expected timeframe, note your transaction ID and email [email protected]. You can also get direct assistance via live chat. An incomplete KYC verification may also be holding up your withdrawal.
Bonus & Promo Offers

Newly registered members at All Casino receive an attractive welcome bonus on their first deposit. Free spins and special promo code offers are also available. Bonus amounts and terms may change from time to time, so Registration to see the latest offers.

To withdraw a bonus, you must wager the bonus amount a specified number of times — this is known as the wagering requirement. For example, a 30x requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. Terms vary for each bonus.

Share your referral link with friends or family. When they sign up through that link and make their first deposit, you'll receive a referral bonus. You can find your referral link in the profile section after logging in.

A percentage of your net losses over a set period is returned to your account as cashback. Cashback is typically paid out on a weekly or monthly basis. VIP members receive cashback at a higher rate.
Games & Betting

All Casino offers Live Casino (Baccarat, Roulette, Blackjack), slots, Fish Game, Sports Betting and virtual games are available. There are over 500 games in total, with new titles added every week.

In the Sports section You can bet on cricket, football, tennis, badminton, basketball, and all major global leagues and tournaments. Live in-play betting is also available in real time. All fan-favorite events are covered, including IPL, BPL, and the FIFA World Cup.

Fish Game It is an arcade-style shooting game where you hunt fish to earn points and prizes. Enter the game, choose your weapon, place your bet, and shoot the fish. Bigger fish give bigger rewards. Easy to play on mobile too.

Yes. All Casino's Live Casino In this section, you can play baccarat, roulette, and blackjack in real time with live dealers. The full experience comes with HD video streaming and multi-language chat support.

If a game is interrupted due to a server or technical error, All Casino will generally refund the bet amount. In such cases, note your transaction ID and take a screenshot of the game, then contact support.
Security & Privacy

Yes. All Casino operates under an international license and uses SSL encryption technology. Your personal information and financial transactions are fully protected. The platform undergoes regular third-party security audits.

Log in, go to Profile Settings, and click on the "Security" tab. There you'll find the option to enable 2FA (two-factor authentication). You can choose between SMS or Google Authenticator. Turning this on significantly improves your account security.

No. All Casino's Privacy Policy your personal information is never sold or used for marketing by third parties. Information may only be shared with authorities in cases of legal obligation or fraud investigation.

Change your password immediately and enable 2FA. Then email [email protected] with full details. Our security team will investigate promptly and take the necessary steps to secure your account.
App & Technology

All Casino official App Page The Android APK can be downloaded directly from our official site. iOS users can add the site to their home screen via Safari to use it as a PWA.

On Android, you need to enable "Install from unknown sources". Go to Settings → Security → Allow installation from unknown sources. Then reinstall the APK file. If the issue persists, delete the old APK and download a fresh copy.

Yes. You can log in across the app, mobile browser, and desktop using a single All Casino account. Your balance and gaming history stay synced across all platforms.

Clear your browser cache and refresh the page. If you're using the mobile app, close it and reopen it. Check your internet connection. If the problem continues, uninstall the app and install the latest version.

Get Direct Help

If you can't find your answer in the FAQ, reach out to our support team. We're available 7 days a week, 24 hours a day.

[email protected]
You'll typically receive a response within 24 hours
Live Chat
Chat with us directly on the app or website

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Important Policies

Please Note

All Casino is strictly for users aged 18 and above. Account registration by minors is prohibited.
Gaming is entertainment. Never bet beyond your means. Responsible Play Learn more about.
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